I explained that I … ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Zara.com Customer Service. So finally on Monday I try to call and the operator said the phone line is busy and no one can help me. I have tried several times to buy online from Zara home and have had an absolutely terrible experience every time. Call customer service. However, every time I tried to check out, I was taken to the payment page, to which I would select my payment method and follow the process; My payment would be authorised, but then when I was redirected back the Zara home page the payment would suddenly fail and the order not proceed. It makes me so happy. And guess what was the answer? You can contact the customer service representative of Zara Home calling Zara Home's helpline phone numbers. Contact | Zara Home Holland. The popular chain is owned by Inditex Group. Useful. I tried to call but their customer service is closed on Saturday and Sunday and I Tried to chat them and no one answered me on the chat after I was on hold for 20 min. They gave me a full refund and every person I worked with was so understanding and nice! It has taken me 8 calls to CS and 15 days to get a returns label out of them. Having been in this position once before, I called the uk customer services helpline and was again asked to go through the same arduous process of emails and screenshots, including a screenshot of my website history (which they requested). Ordered a big candle and a candleholder (order 80009452639). I urge you to do the same. Zara customer service here @9330556908"""&&"""@7699927673 By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. The company was founded in 1975 by Amancio Ortega and Rosaí Mera. Their team doesn’t communicate, slow response to none. You can contact the customer service representative of Zara Home calling Zara Home's helpline phone numbers. Write review. Numerous emails and pictures back and forth over two week. So, I got recommendations to update browser, change device, download their app etc. It offers its clients a huge range of male, female and kids coats, dresses, shirts, skirts, blazers, trousers, knitwear, pants, shoes, handbags, accessories, etc. They said the refund would be awarded without sending the return. Terrible customer service Terrible customer service. ABSOLUTELY horrible customer service. Amazingly, all this is STILL not enough to return my money, which is being held by Zara Home completely unlawfully. Purchased some beautiful linen napkins and they came with the plastic pertex tag through them which caused large hole. DoNotPay will contact the support team’s hotline for you. What can we help you with. Never had a problem with them so i can't really adress some of the problems they seem to have? It creates the right atmosphere … Home Read … Initial Zara.com complaints should be directed to their team directly. DO NOT BUY FROM ZARA HOME I've received quite possibly the worst customer experience possible. It's a total dissapointment. 65 reviews from ZARA employees about working as a Customer Service Representative at ZARA. The algorithm is subject to change in future. Literally the worst! Zara was first mentioned on PissedConsumer on Nov 26, 2012 and since then this brand received 491 reviews.. Zara ranks 689 of 2156 in Footwear and Clothing category. Learn about ZARA culture, salaries, benefits, work-life balance, management, job security, and more. They just send everyone standard messages, service doesn't exist there, as simple as that. Considering the price I paid I would have thought it would have been packaged a bit better than that. I had a very large package stolen from building lobby as I was out of town when it was delivered so the delivery person never rang my specific apartment to be allowed into the building. 3 talking about this. Contacting Zara. (877) 550-1107. Such as please give me extra few minutes. I spoke with someone call Mia. ZARACare. It will then notify you when it’s got a human agent on the line. And that the website is not wrong, even as I read the website out loud to him that says Zara home does return collection and free return. You can call Zara at (212) 355-1415 phone number, write an email, fill out a contact form on their website www.zara.com, or write a letter to Zara USA, Inc, 500 5th Avenue, Suite 400, New York, New York, 10110, United States. Currently you can call only US numbers. DE. Reviews from ZARA employees about working as a Customer Service Representative at ZARA. I looked in to posting but it was too expensive from Finland (where I purchased from and was delivered to). I understood this to be a (very belated, and very necessary) goodwill gesture. A few days later after no response I wrote again to the customer services on email and they requested the same, screenshots of my PayPal and bank account, which I diligently sent along with screenshots of my basket on Zara home website. Ordered a large mirror, expected delivery was Friday 6th November. In 2016, the service agents responded to more than 17 million customer inquiries, Kohan found. Withholding rightful refunds on TWO occasions. Consumers complaining about Zara most frequently mention customer service, credit card and return policy problems. Awful customer service for online Zara Home.I am very disappointed with the whole experience of dealing with Zara Home, the only aswer is standard messages, service doesn't exist there, as simple as that. I called customer service and they told me that the package was supposed to be delivered a week prior and they had no idea where it could be. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Followed up them again twice with all my details and further questions and it's just quiet for days now... Obviously after all this time the candle I wanted to exchange is now out of stock so I am left with a broken one for which I payed full price and a purposeless candleholder which I cannot even send back for refund.If the customer service wasn't so neglectful, zara home would be a terrific online shop but unfortunately they just aren't up to the quality of their cooperation and care for customers and simply dealing with basic stuff like returns and refunds that should not be so complicated for such company like Zara. I have had such a bad experience that I’ve decided I cannot put myself through it again, and have vowed never to shop here again. Told me too late to get a refund. This has been the worst experience ever. Zara worked with me and understand that the package was stolen and out of my control. Got in touch with them and received a very automated email, no proper response about how to handle returns and exchanges, or refunds re the broken candle either. Tried everything, but it didn't work and I wrote them again. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! You can reach Zara’s customer support people at 1-855 635 9272. Share. The customer can be a man, a woman, a teenager or even a child who is interested in being up-to-date. A Complete New Look Of Your Glowing SkinOur ServicesOur SalonOur ServicesOur SalonOur Services Previous Next Limited Time Deals Days Hours Minutes Seconds Our Customer Reviews Arifa Maqsood★★★★★ Read More Thank you for providing a great work environment for your stylists. She was reading my messages for 2 up to 4minutes and and her replied was a general formula. Hermes have contacted me to say they expect parcel and so have tnt.com. THANK YOU, Enter your email address here. Zara Overview. Contacting Zara Customer Service Made Easy. I ordered a large rug on Zara home, and I decided I did not like it. Its the 17th November and still not even dispatched. They have failed to contact me multiple times, lied to me on the phone and are outright shocking customer service. There was no return label or receipt in the box so I had to print the receipt and take the package to the post office. I've chased up via whatsapp chat and phone call probably 7 times now. Seeing that my order was still in preparation status after 10 days I’ve decided to cancel the order, sent them a message on their website, even chatted to one of their staff on the chat feature, and the staff confirmed to cancel the order for me. I wish I had read reviews before ordering such expensive items from this scammers. Customer co-creation: Zara’s principal designer is the customer Zara’s unrelenting focus on the customer is at the core of the brand’s success and the heights it has achieved today. Amazingly, even after all this, almost 3 weeks later they still hadn’t got back to me, so I chased them to which I received an email claiming that “the transaction was not a Zara home transaction and therefore they would not help me any further” (their exact words!). Zara is a worldwide leading fashion retailer. (this is my mistake). Worst customer experience ever with Zara Home Greece. I wrote to customer service again to check it was still ok to return products to a Zara store in Helsinki, they said yes. They’ve pretended to ship as I’ve been contacting them and telling them I will contact authorities as they’ve taken £638 from my account over a week ago. Social media. Of course the products/discounts, were not available anymore. Customer service was shocking do not call back when leaving messages, really not helpful and shocked their buying team in Zara passed the packaging as acceptable for such a delicate material....next time I will go to John Lewis. try to add more offers, I love this place!!! I'll definitely order from them again, and hopefully will have the same great experience. “Zara actually listens and reacts to customer feedback … Reply. 65 reviews from ZARA employees about working as a Customer Service Representative at ZARA. ... Talk about your commitment to excellence in customer service. The price level of this organization is low according to consumer reviews. But as far as my own experience goes they are great, have great quality products and deliver fast... no complains at all. So I try to chat again, I finally get a response on the chat that I have to pay for the return by mail since stores are closed, even though on the website it says that returns are free. Awful customer service for online Zara Home. I was totally exhausted and frustrated and just wanted to never see these lights again. does not support this feature. They asked me to send screenshots of my PayPal account and bank account showing the transactions, which I did. WOMAN. So I'm £119 out of pocket and still no mirror. I was told I could return “to any Zara store” or send back via post at my cost. SInce my order status was stuck on "In Transit", I contacted them on Dec 12th asking them when my parcel was going to be delivered. Learn about ZARA culture, salaries, benefits, work-life balance, management, job security, and more. join our newsletter. Beauty ForeverOur doors are open, we are waiting for you. Zara Home was first mentioned on PissedConsumer on Mar 18, 2019 and since then this brand received 1 review.. Zara Home ranks 20 of 2116 in Footwear and Clothing category. I requested a manager to call me back, which they did and I asked for a refund. My delivery was scheduled for Monday and for 4 hours I was tracking it. You've already flagged this Jacopo 4 reviews. There was a fascinating story around how Zara co-creates its products leveraging its customers’ input. Call us at 1-855 635 9272 for questions regarding online purchases. Zara has a consumer rating of 2.32 stars from 882 reviews indicating that most customers are generally dissatisfied with their purchases. Zara's team creates about 10000 new designs each year. I tried several different cards and my PayPal account, to no avail apart from one PayPal transaction which did work, however the order wasn’t actually generated. too expensive products for most of the people. i do not write such reviews without giving the retailer an opportunity to put things right, but I have tried several times and i am being ignored. I am currently in London where all the Zara home stores are closed due to lockdown. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. First was to buy some desk lamps. The only delivery method available was Next day, which is alot more money and being how things are at the moment, there is no guarantee of next day delivery. Yet 3 days later I’ve got an email saying my items have been shipped?! I expected delivery was Friday 13th November and Its the 18th November and still not even dispatched, ZaraHome's chat will not provide any information to help to solve the issue.complete upset. Zara are taking money and not shipping goods: it’s illegal to take the money until the goods are sent . I am very disappointed with the whole experience of dealing with Zara. If I could give zero I would.I ordered £115 of items and returned £50 worth. I have never dealt with such a bad company. Listen to these negative reviews. @Zara_care. ENTORNO DE PRUEBA / TEST ENVIRONMENT. So I wanted to return the package by mail. They weren’t quite right so I wanted to return them for a refund (within return period), so wrote to customer service as I had just moved to a new country (Finland) from uk and wanted to be sure of the return process from here. I purchased some products during the Black Friday, order: 80011921857.After waiting for a week, I got an email saying that due a malfunction in the store shipping system, my ordered was returned and canceled. Zara do not care about customer service! Do you agree with Zara Home's TrustScore? Rights Reserved, You Are About to Contact PissedConsumer.com. I would be cautious if I ever would want to order from them again in case something goes wrong with my order - then you're just stuck with what you got and there will be no help. The overall rating of the company is 5.0 and consumers are mostly satisfied.. Recent recommendations regarding this business are as follows: "Do not buy from them", "DONT BUY FROM ZARA", "BUYER BEWARE LOST … I’ve ordered from Zara on 7/11/20 and still not received 25 items. If the customer service wasn't so neglectful, zara home would be a terrific online shop but unfortunately they just aren't up to the quality of their cooperation and care for customers and simply dealing with basic stuff like returns and refunds that should not be so complicated for such company like Zara. I have been a customer for Zara and Zara home for many years ( as well as a shareholder of Inditex) I am living mostly in Monaco. I ordered a set of pyjamas and got the upper part without trousers.The linen spray half open leaking over products as well.Of course they didn't include the return label with the package so I need to go to the post office or store to try and get my money back in the middle of pandemic.Horrible service! Zara provides customer service by email and also by phone. Trying to get in touch with them it’s like talking to a wall, absolutely appalling customer service online. Monday to Friday from 8.30 am to 7.30 pm (EST), Saturday from 10:00 am to 4:00 pm (EST) Category Menu.